Two-Way Radio Support

Two-Way Radio Support

Ofcom Licence

If a customer requires an Ofcom licence for their radio operation, Business Comms can make the application on the customer’s behalf. Business Comms is also able to advise which licence type is most appropriate, for example UK Simple for multiple sites or a Technically Assigned licence for a location where unshared frequencies are required.

Warranty

When a customer purchases a radio, extended warranties are available from Motorola. Business Comms can provide details and costs of the various extended warranties available and order the warranty at the time of purchase.

Maintenance

Business Comms offers maintenance services for customer radios and if more extensive repairs are required, will manage the despatch of the radio to Motorola for repair. Any costs incurred will be agreed with the customer prior to the repair being initiated.

Fault Investigation

Where a problem occurs at a site, Business Comms engineers can attend and undertake fault investigation. If the fault is equipment based, a quotation will be provided for replacement equipment and installation. If the fault is infrastructure or cable based, a quotation will be provided for cable or antenna replacement.

In all cases, Business Comms engineers will perform the fault finding and rectification.

System Monitoring and Control

Business Communications can provide customers with software driven tools that enable the customer to monitor and manage their radio system. This can be a simple solution to monitor the timeslot utilisation on the repeaters from a PC or a complex despatch management suite that will enable the customer to manage their radio fleet and perform tasks such as location monitoring.